Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Sprowston Recovery collects, uses and protects personal information when you use this website or contact us through the website.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

contact@sprowstonrecoveryservices.co.uk

Who we are

This website is operated for Sprowston Recovery.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Sprowston Recovery.

Information we collect

We may collect personal information when you use this website, contact us by email, call us, or submit an enquiry form.

This may include:

  • Your name
  • Your phone number
  • Your email address
  • The service you need
  • Where the vehicle is located
  • Where the vehicle needs to go
  • Vehicle details
  • How urgent the enquiry is
  • Information you include in your message
  • Your consent confirmation when submitting the form

We may also collect basic technical information when you visit the website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Approximate location data
  • How visitors use the website

This information may be collected through website analytics, security tools, cookies, server logs and similar technologies.

How we collect information

We collect information when you:

  • Submit an enquiry form
  • Email us directly
  • Click phone or email links
  • Use or browse the website
  • Interact with Google reCAPTCHA
  • Allow or interact with cookies and analytics tools

The website enquiry form is provided using Ninja Forms. Form submissions are stored within WordPress, emailed to contact@sprowstonrecoveryservices.co.uk and stored within the website/server environment.

The website uses WP Mail SMTP to help send form notification emails.

How we use your information

We use personal information to:

  • Respond to enquiries
  • Contact you by phone or email about your enquiry
  • Understand what recovery, towing or vehicle transport help may be needed
  • Provide customer service
  • Manage business records
  • Protect the website from spam, abuse and security issues
  • Monitor basic website performance
  • Understand how visitors find and use the website
  • Maintain and improve the website
  • Comply with legal obligations

We do not use enquiry details for email marketing, newsletters, SMS marketing or promotional mailing lists.

Lawful basis for using personal information

We only use personal information where we have a lawful reason to do so.

Depending on the situation, we may rely on:

  • Legitimate interests — to respond to enquiries, manage the website, keep business records and protect the website from misuse.
  • Contract or steps before entering into a contract — where you contact us about a recovery, towing or vehicle transport service.
  • Consent — where consent is required for certain cookies or tracking technologies.
  • Legal obligation — where we need to keep or use information to comply with the law.

Enquiry forms and messages

When you submit an enquiry form, the information you provide is stored in WordPress/Ninja Forms, emailed to contact@sprowstonrecoveryservices.co.uk and stored on the website/server environment.

The website administrator and hosting provider may have access to this information where required to manage, maintain, secure or troubleshoot the website.

Please do not send unnecessary sensitive personal information through the enquiry form.

Google Analytics, Google Search Console and Google Site Kit

This website uses Google Site Kit to connect Google Analytics and Google Search Console.

These tools help us understand basic website performance, such as:

  • How many people visit the website
  • Which pages are viewed
  • How people find the website in search
  • Device and browser information
  • General visitor location data
  • Search performance information

This information is used for basic website statistics and website improvement. Advertising and remarketing features are not intentionally used.

Google may process information in accordance with its own privacy policy.

Google reCAPTCHA

The website uses Google reCAPTCHA v2 on the enquiry form to help protect the website from spam and automated submissions.

Google reCAPTCHA may collect technical information, such as device, browser and interaction data, to help decide whether a form submission appears to be genuine.

Use of Google reCAPTCHA is subject to Google’s own Privacy Policy and Terms of Service.

Cookies

This website uses cookies and similar technologies.

Cookies may be used to:

  • Help the website function properly
  • Remember cookie preferences
  • Support website security
  • Measure basic website usage through analytics
  • Help protect forms from spam

The website uses the free Blocksy Companion cookie popup. Depending on how cookies and analytics are configured, some cookies or tracking technologies may be set when you visit or interact with the website.

More information is available in our separate Cookies Policy.

Server logs, hosting and backups

This website is hosted and managed by our website provider using a KnownHost VPS server located in the Netherlands.

The website hosting environment may store technical data such as server logs, IP addresses, website files, email data, form submissions, security records and backups.

Website backups are created nightly and are usually retained for around 30 days. Backups are used for security, recovery and maintenance purposes.

Who we share information with

We do not sell personal information.

We may share personal information only where necessary to:

  • Respond to an enquiry
  • Provide or arrange the requested service
  • Manage, host, maintain or secure the website
  • Send website form notification emails
  • Use analytics, search performance or spam protection tools
  • Comply with legal obligations
  • Deal with disputes or business records

This may include sharing information with:

  • Website administrators
  • Hosting and server providers
  • Email service tools
  • Google services, including Analytics, Search Console and reCAPTCHA
  • Professional advisers where necessary
  • Service providers or third parties where needed to deal with an enquiry or provide a requested service
  • Legal or regulatory authorities where required

International transfers

Some third-party services, such as Google, may process information outside the UK or European Economic Area.

Where this happens, those providers are responsible for using appropriate safeguards for international data transfers.

How long we keep information

We keep personal information only for as long as reasonably necessary.

Enquiry records, including form submissions and related emails, may be kept for as long as reasonably necessary to:

  • Respond to the enquiry
  • Provide customer service
  • Maintain business records
  • Deal with disputes
  • Meet legal obligations
  • Manage the website securely

We review stored enquiry information from time to time and delete it when it is no longer needed.

Website backups are usually retained for around 30 days.

Your rights

Under data protection law, you may have rights over your personal information, including the right to:

  • Ask what personal information we hold about you
  • Ask for incorrect information to be corrected
  • Ask for your information to be deleted
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where processing is based on consent
  • Complain to the Information Commissioner’s Office

These rights may not apply in every situation.

To make a request, email:

contact@sprowstonrecoveryservices.co.uk

You can ask us to delete your enquiry details, although we may need to keep certain information where required for legal, security, customer service or business record purposes.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no website, email system or online service can be guaranteed to be completely secure.

Links to other websites

This website may contain links to other websites, such as Google Business Profile or Facebook.

We are not responsible for the privacy practices, content or security of external websites. You should check the privacy policy of any external website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with an updated “Last updated” date.